Frequently asked questions
Straight answers to what people usually ask before working with us. If your question isn't here, send it through the contact page.
General
Is CX Labs one agency or five different providers?
One team. Marketing, AI automation, training, social media and content are handled by the same group, coordinated together rather than sold as separate, disconnected services.
Do we have to use all five services?
No. Most clients start with one service and add others once the fit is clear. The services are designed to work well together, not to be sold as a bundle.
Where is CX Labs based?
CX Labs is based in the UAE and works with clients across the country and the wider GCC, on site and remotely.
How does pricing work?
Pricing depends on scope. A one off workshop is priced differently to an ongoing social media retainer or an automation build. Get in touch with a short description of what you need and we will come back with a clear quote.
How long does a typical engagement take?
It depends on the service. A training workshop can be scheduled within a couple of weeks. Automation builds and marketing strategy work usually run over four to eight weeks, with ongoing services like social media management continuing month to month.
services marketing consultancy
Do you run the campaigns for us, or just advise?
Both, depending on what you need. Some clients want us to plan and run the campaign end to end. Others want the strategy and a workshop so their own team can execute it.
Is the workshop a one off session or ongoing?
Most clients start with a single planning workshop tied to a real campaign, then bring us back for future campaigns or a quarterly strategy review.
services ai automation
What does AI and API automation actually mean for my business?
In practice, it means the tools you already use, such as your CRM, website, booking system or spreadsheets, start passing information to each other automatically, and repetitive tasks like data entry, reporting or answering common questions get handled by a system instead of a person.
Do we need to replace our existing software?
Usually not. Most automation work connects the tools you already have rather than replacing them.
Can you build a chatbot for our website?
Yes. We build chatbots trained on your actual business information and connected to your real systems, not a generic script.
services training workshops
Can training be delivered online?
Yes. Sessions can run on site, online, or as a mix, depending on your team's location and schedule.
How many people can join a session?
Group sizes vary by format. Workshops tend to work best with smaller groups so everyone gets hands on practice.
services social media management
Which platforms do you manage?
The platforms that matter to your audience, typically Instagram, LinkedIn, TikTok and Facebook, agreed with you before we start.
Do you create the content too?
Yes, working alongside our content creation service, or using assets your team already has.
services digital content creation
Do you handle both video and photography?
Yes, along with graphic design and written communication materials.
Can content be reused across multiple channels?
That is how we plan it from the start. A shoot or edit is produced with your website, social channels and sales materials in mind, not just one use.