Social Media Management
Social media management at CX Labs covers strategy, day to day posting and community management, campaigns and reporting, run by a team that also understands your wider marketing and customer experience goals.
What this service actually covers
Social media works best when it isn't disconnected from the rest of your marketing. We plan content calendars, manage day to day posting and community engagement, and run campaigns that tie back to the goals set in your wider marketing strategy, not a separate plan nobody else has seen.
We work across the platforms that matter to your audience, with reporting that shows what actually moved the numbers.
What's included
Strategy and calendar
A content plan built around your goals, audience and the platforms that matter.
Day to day management
Posting, community replies and moderation handled consistently, not in bursts.
Campaigns
Focused pushes tied to launches, offers or seasonal moments.
Reporting
Clear numbers on what worked, reviewed regularly, not buried in a monthly file.
How it works
Audit
A look at your current channels, audience and what's working already.
Plan
A content and campaign calendar aligned to your goals.
Run
Ongoing management, posting and community engagement.
Review
Regular check ins on performance and what to adjust.
Common questions
Which platforms do you manage?
The platforms that matter to your audience, typically Instagram, LinkedIn, TikTok and Facebook, agreed with you before we start.
Do you create the content too?
Yes, working alongside our content creation service, or using assets your team already has.