Training & Workshops
Training and workshops at CX Labs cover AI adoption, customer service, customer experience and digital skills, delivered on site or online in a practical, workshop first format rather than a lecture.
What this service actually covers
Training only works if people leave able to do something differently on Monday morning. Our sessions are built around your team's actual work: real customer scenarios, real tools, real workflows, not generic slides borrowed from somewhere else.
We run sessions for frontline customer service teams, managers adopting AI tools for the first time, and marketing or operations teams building new digital skills.
What's included
AI adoption
Practical training on using AI tools day to day, without the hype or the jargon.
Customer service
Frontline skills for handling real customer situations, in person and across channels.
Customer experience
How to map, measure and improve the experience customers actually have with your brand.
Digital skills
From social media basics to using automation and reporting tools with confidence.
How it works
Scope
We agree the audience, format and outcomes with you before writing a single slide.
Build
Curriculum built around your team's actual tools and scenarios.
Deliver
On site or online, in a workshop format with real practice, not just presentation.
Follow up
Materials and a short follow up session so the training sticks.
Common questions
Can training be delivered online?
Yes. Sessions can run on site, online, or as a mix, depending on your team's location and schedule.
How many people can join a session?
Group sizes vary by format. Workshops tend to work best with smaller groups so everyone gets hands on practice.